Why Good People Do Bad Things exposes the pervasive and often hidden impulses that influence our everyday decisions. The headlines are full of stories of good people gone astray. They show up...
This is the mystical story of Ping, a frog with a proud heritage who's ignored the signs of his pond drying up around him, and is stuck in the mud. Forced to leave his home, he makes a leap into the...
Thousands of students graduate from university each year. The lucky few have the rest of their lives mapped out in perfect detail - but for most things are not nearly so simple. Armed with your...
A tribe is any group of people, large or small, who are connected to one another, a leader, and an idea. For millions of years, humans have joined tribes, be they religious, ethnic, political, or even...
This pathbreaking book will change the way managers do business and think about corporate opportunities. Management scholar R. Edward Freeman and his colleagues explain why the key to corporate...
Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don?t have to be helpless in the face of other people?s craziness!...
How relationships among leaders determine the success or failure of any organization No one would dispute the idea that relationships matter in business. Yet despite their obvious importance, they...
Running a Business in Today's Consumer-Driven World
Pete Blackshaw
In today's Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media" - blogs, social networking pages,...
Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers
Peggy Carlaw
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to...
